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Frequently Asked Questions
What currency is OneQode Cloud pricing in?
The pricing on this page is in USD (United States Dollar), exclusive of tax and payment gateway charges.
How is tax charged?
Tax is charged according to the country the service is delivered in (i.e. where the region the service is located). The tax rate for services delivered in APAC Central (Guam) region is 0%.
Is OneQode Cloud pre-paid or post-paid?
OneQode’s cloud platform is a pre-paid service by default — which means you’ll need credit in your account to be able to create cloud instances or resources.
Post-paid services are available to select organisations on a case-by-case basis.
How does hourly billing work?
You will be billed for a minimum of 1 hour when you create a service that has hourly pricing (e.g. instance, image, object store). Billing is rounded up to the nearest hour, so if you have a service active for 1 hour and 20 minutes, you’ll be charged for 2 hours.
Am I billed for powered-off instances?
Yes — you will be billed for the image storage for of the powered-off instance. If you delete the powered-off instance, you will no longer be billed.
Can I get port speeds faster than 1 Gbps?
Not at the moment. If this is something you’re interested in, contact our team. Alternatively, a dedicated server from OneQode may be a better choice, with port speeds of up to 20 Gbps available.
Which payment methods do we accept?
We accept Visa, Mastercard, American Express and Diners Club. More payment methods are coming soon. If you would like us to support a different payment method, contact our team and let us know what you’d like.