Tailspin: The Kiss of Death
for Multiplayer Games.
by Austin Gallagher • 07 Jun 2022
- Multiplayer tailspin is a phenomenon where a declining player count in a game causes a feedback loop where additional players abandon the title due to the declining population.
- Various games have experienced this tailspin, resulting in catastrophic outcomes for the development studio.
- Post-launch strategies that focus on monetization, post-launch content, community management, network stability and other aspects are key to retaining players.
- Modern multiplayer games are reliant on much more than just gameplay.
- Retaining players is easier than drawing old players back, and retaining players is hard.
I love Titanfall 2.
There’s nothing like it.
On foot, you’re a fast and nimble pilot. Jet assisted jumps, wall running, and slides mean you can speed across the battlefield gunning down your foes with ease.
Then, you initiate Titanfall.
A two-storey mech drops from orbit for you to command. In the mech, you’re slower, heavier, and harder hitting. A perfect merge of mechanics and man.
Titanfall is a game of two halves, and much like pilot and mech, they fuse to make a stronger whole.
But, I don’t play Titanfall 2 anymore. Not many people do.
Circling the (player) drain
One of the reasons I stopped playing was, ironically, a lack of players.
But then I realised, I was part of the problem.
This isn’t unique to Titanfall 2.
We’ve all played a game we love, only to see it die as players return to heavy-hitting industry giants.
For every Fortnite that captures a huge player base, there are ten or more Titanfall 2s.
So what separates the two?
Tailspin: The Feedback Loop
“You are not stuck in traffic. You are traffic.”
— TomTom SatNav Advertisement
What is Tailspin?
Tailspin is a phenomenon where a declining player count in a multiplayer game causes a feedback loop where additional players abandon the title due to a low population.
We’ve all been part of it, whether we know it or not. We’ve all been partly responsible for killing our favourite games. Each player who leaves in turn fuels further losses, worsening over time.
Tailspin affects both players and developers.
For developers, fewer players mean less income
This reduces the resources available to the developer, especially if their game is free to play and relies on frequent microtransactions. Without a huge publisher willing to push for the revival of a title, a declining population can bleed cash from the development studio.
So without those resources, support for the game becomes less frequent.
Games without frequent updates risk becoming ‘stale’, especially as multiplayer games are increasingly built on the service and seasonal models.
For players, fewer players mean longer wait times.
Waiting isn’t fun.
After this wait, it is common for games with low populations to struggle to create a fair match. Newer or less skilled players are then pitted against highly experienced players.
Those newer players are likely to then move on to less punishing games.
Players may decide to leave due to a lack of content or a lack of other players, but both fuel the loop.
Players consolidate to fewer, more popular titles.
How can you avoid key causes of tailspin?
I'm not a game developer, but from research, I've found a few key themes that can kickstart the feedback loop of player decline. This is not an exhaustive list, and there are countless other elements to take into account.
Market your game without misleading players
Marketing a new game is difficult, especially when enticing players from other multiplayer games. That is why setting reasonable expectations for what the content schedule, gameplay, and monetization model will be is key.
Remember to communicate the best possible image of your game, without overpromising and underdelivering.
Avoid busy launch windows
Launching your title in a busy season, amongst other games or expansions, can immediately place your game on the back foot. Be wary of release windows near games with existing large audiences.
A successful launch helps buffer the initial drop games will experience as some players don't stick with your game. Plan carefully on when to best launch your game.
Take a fair approach to monetization
For a multiplayer game, deciding whether your game will be free-to-play or paid is one piece of the complicated puzzle of monetization. The industry standard for some genres has shifted, so if you're launching a multiplayer game you should look to see what monetization is popular.
Further, clearly communicate this monetization strategy. A strategy that is perceived as overtly greedy may net some short term cash, but the long term life of your game can suffer.
Create a transparent and regular content timeline
Gone are the days of releasing a game and supporting with updates months apart.
Seasons, weekly events, special daily items, the industry has shifted to a constant slew of updates. A multiplayer title with a slower content timeline can be dead in the water. If you're launching a multiplayer game, make sure to communicate to players what they should expect if they're investing time in your title.
Manage your community's expectations post-launch
Alongside the importance of having a clear content timeline, communicating accurately to your player base when to expect updates is also key. When there's no update on the game itself, continue to communicate what is upcoming to the players.
Open, direct, and frequent community engagement gives your player base more faith in your commitment to the game.
Invest in a stable network and server architecture
It may seem like a no-brainer, but multiplayer games need a strong network and solid servers. Without stable connections and players being unable to get into games, people will quickly drop off a game.
Having comprehensive server locations, a resilient network, and a good netcode will pay dividends for years to come.
Luckily, you're already in the right place to take care of this.
Build enticing long term progression systems
This is another sign of the times changing. Many multiplayer games without strong progression systems struggle to maintain an audience, even if that progression is just for cosmetic items.
Modern multiplayer games, regardless of genre, are expected to have a meta progression system outside the matches. Between the intense action of the game, these systems should be designed to continue to engage the players and give them a reason to return over and over.
Don’t neglect the new player experience
Once your game has launched, ensuring new players have a smooth on-ramp is very important. As players find they love it, you want them to be able to easily recommend the game to their friends.
Make your game easy to pick up, and give options for players of all skill levels. Over time, this will help build your audience.
So what happens when developers and publishers struggle to stay on course, and we see tailspin kick in?
How Tailspin killed Titanfall 2
Whenever I do venture back to play Titanfall 2, I’m often met with two major issues.
First: the waiting.
When a game’s population spirals like this, the wait for a match or activity can be agonising. Time is valuable, so sitting for ten minutes just watching a timer tick up is not my idea of fun.
Second: the skill gap.
With a population this low, most of the people still playing are good. Really, really good.
A combination of fast-paced movement, very low health, countless weapons, maps, and pieces of equipment to learn means the new player experience in Titanfall 2 can be especially harsh.
Even as a returning player I become frustrated as I am outpaced by players with far more hours of practice.
A massive skill barrier like this isn’t a good incentive to get players to return to a game after a long break, or for new players to want to try it out.
Titanfall 2 is also frequently subject to denial of service attacks on their servers, making the game unplayable for many. This even led to an interesting, but unrelated, conspiracy regarding the game.
With an already low population, frequent server outages are devastating to the remaining players.
Nothing is worse than launching a game and finding it unplayable because of network instability.
When Titanfall 2 does work, the low population makes it a struggle to quickly find a match, especially from Australia.
All this means after trying to play, usually, only for an evening or two, I put the game back down.
I hope that one day a larger player base will return.
But if I stop playing, I am once again part of the problem.
Titanfall 2 is one example, but numerous other games lost their players far more quickly.
Players escaped Hyper Scape
Take Ubisoft’s Hyper Scape, a late addition to the crowded Battle Royale genre, attempting to distinguish itself with a city setting and fast pace.
Hyper Scape initially drew large numbers of Twitch viewers due to a limited release to streamers only. But without exact numbers from Ubisoft, it isn’t known how big the player base was at launch.
What is clear is Hyper Scape suffered from two massive issues.
First, is the new player experience.
Both Hyper Scape and Titanfall 2 are fast-paced, which makes them brutally unforgiving for players trying to learn the game.
This is exacerbated in Hyper Scape, as Battle Royales can be notoriously punishing, where one mistake can often mean multiple loading screens.
Second, long term progression.
Between matches in Hyper Scape, the game lacked long term goals for players to aim for. Without that feeling of progression, the struggle of each match wasn’t being rewarded.
Battle Royale games also need a high population, and that population is difficult to maintain.
When Hyper Scape launched, lobbies were initially one hundred players before dropping to sixty after declining player counts.
Only three months after its launch in October 2020, Ubisoft published a blog on Hyper Scape, stating that they “had not achieved the high expectations” they had set for the game.
Ubisoft also addressed the clear issues of long term progression, and the difficulty new players have in picking up the title. Updates attempted to fix these issues, but the initial zeitgeist created by the Twitch rollout had moved on.
There wasn’t any huge misstep from here on out that drove the population down, it simply started the feedback loop. Hyper Scape just couldn’t maintain an active player base.
Ubisoft seemingly lost faith in the game, without even mentioning it at E3 the following year. This lack of faith likely further contributed to declining player counts.
In January 2022, Ubisoft announced the future of Hyper Scape.
There wouldn’t be one.
In January 2022, Ubisoft announced it had decided to permanently shut down Hyper Scape, making it impossible to play. This, sadly, isn’t the worst result for games that suffer this fate.
Disintegration lived up to its name
V1 Interactive was founded by Marcus Lehto, an industry veteran with over twenty years of experience. Marcus was integral to Bungie and worked on the Halo series for over ten years.
The first game from his new studio was Disintegration, a Sci-Fi shooter with Real-Time Strategy elements.
On release, it received mixed reviews, but the launch is hopefully just the start for a multiplayer title.
Unfortunately, despite industry pedigree behind the scenes, the game never captured an audience.
On Steam Charts, the peak during its launch in June 2020 was 120 concurrent players. By September, it was averaging less than 30 peak players a day.
While online matches needed substantially fewer players than a Hyper Scape match, ten to Hyper Scape’s sixty post-launch, this was abysmal.
The vast majority of popular multiplayer shooters are free-to-play, but Disintegration was released at full price, likely hurting its potential player base from the outset.
Free weekends and large sales attempted to entice new players, but the market for shooters has shifted. Disintegration was full price when the most popular multiplayer games have moved to free-to-play models.
The end of the tailspin feedback loop came six months after release.
Multiplayer was removed completely from the game, likely due to the cost to maintain inactive servers.
This small studio couldn’t weather the storm and shuttered the following year.
But neither Disintegration nor Hyper Scape were critically acclaimed.
Maybe if you release a game with an initially warm reception, the rest will work itself out?
Sadly, sometimes great ideas still fall short.
Survival of the fittest killed Evolve
That was the case with Evolve. An asymmetrical 4v1 shooter from Turtle Rock Studios, who also developed Left 4 Dead under the name Valve South.
Evolve launched with solid player numbers, but quickly declined for a few reasons.
- The monetization strategy was increasingly confusing and placed a lot of content behind DLC paywalls.
- The slow release of content meant it was updated far slower than many other multiplayer titles.
- Gameplay issues weren’t patched quickly enough.
Despite a huge amount of hype before release, and a warm critical reception, players weren't as satisfied with the game in terms of design and variety.
Updates may have addressed these issues, but a policy at the publisher apparently prevented this.
The policy, according to lead writer Matt Colville, was to only update the game once every three months. This infrequent update schedule did not match player expectations.
“If you release a game that lives and dies on online competitive play, maybe let the DevTeam update the game more often than once every three months.” - Matt Colville
A month in, Evolve was haemorrhaging players in the thousands.
Turtle Rock attempted a recovery, with the form of updates that came as season passes, but paying for the game and then these updates was not well received.
So Evolve entered “Stage 2”.
The game shifted to free to play on PC and saw a substantial bounce in numbers. Sadly, this was not enough.
The tailspin had been reverted once, but without a strong strategy following the launch of Stage 2 — player counts again declined drastically.
Evolve Stage 2, was taken offline in September 2018. As it required an online connection and the dedicated server binaries were not released publicly, Stage 2 is unplayable.
The original game, should anyone want to revisit what once was, limps on with peer to peer networking available.
Author’s note: as of July 23rd 2022, Evolve: Stage 2 has been updated with working matchmaking, and peer-to-peer servers available in dedicated Discord servers.
Evolve in another life: Dead by Daylight
Evolve was unique on launch, but a year following its initial release another 4v1 multiplayer game hit the market, Dead By Daylight.
With an initially mixed launch, Dead by Daylight showed that you can build a player base over time if you play your cards right.
At the time of writing, Dead By Daylight maintains a solid player base almost eight years later, peaking in mid-2021.
In early 2022, Dead by Daylight hit 50 million total players.
This recovery has been attributed to a solid content schedule, updates to networking that moved away from only peer to peer connections, and more robust social features.
Player retention: aiming for a moving target
Multiplayer games have unique hurdles to overcome.
The gameplay itself is only a piece of the puzzle. To retain players over a long time developers need constantly adjust and aim for a shifting target.
Games are expected to have a longer tail than ever with the live service business model, and the launch of new titles can always attract players away from your game.
So to retain players, and avoid falling into this tailspin, games must be reactive to the demands of the community and industry.
Above I’ve outlined games that I feel fell short on this, and how they missed the mark.
If you’re a game developer and looking to launch a multiplayer game, consider every aspect of your post-launch strategy.
It isn’t enough to be good. New multiplayer games have to be firing on all cylinders.
But, if you as a developer manage all this, gamers will fill your servers for years to come.
Maybe, long after release, when you have moved onto a new project. The community will maintain your legacy.
Afterword: hope is on the horizon
Luckily for my personal favourite on this list, there is hope.
Titanfall 2 has a particularly passionate community who refuse to let the game die. Some of the members of that community have rallied together and launched a mod called Northstar, allowing players to host custom Titanfall 2 matches on privately hosted servers.
These servers are safer from DDoS attacks, and will hopefully keep players piloting titans and wall running in that game for years to come.
Remember, it is easier to retain a player than to bring a player back, and retaining a player is hard.